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Suggestions, and Ideas are welcome and expected at the home. However,
we hope you will never have a reason to complain, but if you do,
complaints should first be raised with the manager. You can enlist
the help of someone:
- Family / friends / neighbours
- Age Concern 0116-222-0555
- Fairdeal 0116-225-2052
- LAMP. 0116-255-6286
or anyone else you feel can
help you achieve an acceptable outcome to your grievance, but if
you are not satisfied, you and/or your representatives should contact
the:
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Commission for Social Care Inspection
The Pavilions, 5 Smith Way,
Grove Park, Enderby,
Leicester, LE19 1SX.
Tel. No. 0116-281-5900.
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and if you are still unsatisfied, you can contact the Health Service
Government Ombudsman Tel: 0845-015-4033
http://www.ombudsman.org.uk/hse/england/make_complaint.html
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The Home will take all grievances seriously and prompt action will result
if the complaint is justified, investigations and actions will be completed
within 28 days.
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